As management of financial institutions look to grow and extend more impactful services to their clients, they must navigate the complex landscape of new products and services and the evolution towards digital financial inclusion. It can be challenging to both identify and prioritize new innovation and new channels of outreach. At the heart of this is an organization’s IT systems and IT strategy that must effectively support and guide their core operations and allow for them to explore digital currencies, mobile financial services, mobile field operations, and new delivery channels. 7This session, led by James Dailey will help management and operational staff develop a forward-looking IT strategy that helps them cost-effectively grow, invest in new technologies and digital forms of financial inclusion, and responsibly design new products and service. James will facilitate this interactive discussion amongst financial inclusion leaders and leave you with some shared learnings and actionable advice.
